Effective Date: 30/03/2025

Welcome to World Tours (“Company,” “we,” “our,” “us”). By accessing or using our services, including booking tours and accessing our website, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read these Terms carefully before engaging with our services.

1. Booking and Payment

1.1 Booking Process

To book a trip, you must provide:

  • Full name (as per passport)
  • Contact details
  • Travel preferences
  • Payment information

A booking confirmation email will be sent after we receive the deposit.

1.2 Pricing & Payments

  • All prices are quoted in rupees and are subject to availability.
  • Prices do not include:
    • Visa fees
    • Travel insurance
    • Optional excursions
    • Personal expenses
  • Payment Schedule:
    • Deposit: 10% of the total amount is required at the time of booking.
    • Final Payment: Due 10 days before departure.
    • Late payments may result in trip cancellation.

1.3 Booking Confirmation

A booking is confirmed when you receive a written confirmation from us and we have received the required deposit.

1.4 Deposit

A non-refundable deposit of 5% of the total tour cost is required at the time of booking.

1.5 Final Payment

The remaining balance must be paid 10 days before the tour departure date.

1.6 Payment Methods

Payments can be made via bank transfer, debit card, credit card, and UPI.

2. Cancellations & Refunds

Please refer to the ‘Disclaimer’ page.

3. Travel Documents & Insurance

  • Customers must have valid passports, visas, and any required permits before departure.
  • We highly recommend purchasing travel insurance covering:
    • Trip cancellations
    • Medical emergencies
    • Lost baggage

4. Itinerary & Service Changes

We reserve the right to modify itineraries due to:

  • Weather conditions
  • Safety concerns
  • Unforeseen travel disruptions

Alternative arrangements will be made, but no refunds will be provided for changes beyond our control.

5. Customer Conduct

  • Customers must respect local laws, customs, and tour guides.
  • Any disruptive behavior may result in removal from the tour without a refund.

6. Limitation of Liability

World Tours is not liable for:

  • Personal injuries, illnesses, or accidents during the trip.
  • Loss or damage to personal belongings.
  • Issues caused by third-party service providers (e.g., airlines, hotels).
  • Acts or omissions of third-party service providers.
  • Our liability is limited to the total cost of the tour booked.

7. Changes to Booking

7.1 By Client

  • Requests for changes must be made in writing. While we will endeavor to accommodate changes, they are subject to availability and may incur additional costs.

7.2 By Company

  • We reserve the right to make minor changes to the itinerary.
  • Significant changes will be communicated promptly, and alternatives or refunds will be offered as appropriate.

8. Travel Documents

Clients are responsible for obtaining valid passports, visas, and other necessary travel documents.

9. Health and Safety

  • Clients must inform us of any medical conditions or dietary requirements at the time of booking.
  • We recommend consulting a physician for health advice related to your destinations.

10. Insurance

Comprehensive travel insurance covering trip cancellation, medical expenses, and personal liability is mandatory for all clients.

11. Code of Conduct & Customer Responsibilities

11.1 Acceptable Use of Our Website

✅ Use our website and booking system for lawful purposes only.
✅ Provide accurate and truthful information when making inquiries or bookings.
✅ Respect copyright laws and not copy, modify, or distribute our content without permission.
✅ Use respectful language when communicating with our team via email, phone, or social media.

Users must not:

  • Spread misinformation, fraud, or spam.
  • Upload, transmit, or distribute harmful software, viruses, or malware.
  • Attempt to hack, disrupt, or interfere with our website’s functionality.
  • Use automated bots to scrape data or manipulate pricing information.

11.2 Customer Behavior During Tours

To ensure a safe and enjoyable experience, customers must:

  • Follow the instructions of our tour guides and representatives.
  • Respect local customs, laws, and cultural traditions.
  • Treat fellow travelers, staff, and locals with kindness and respect.
  • Act responsibly and avoid behavior that endangers themselves or others.

Customers must not:

  • Engage in illegal activities (e.g., drug use, vandalism, theft).
  • Engage in disruptive or aggressive behavior toward staff or other guests.
  • Cause damage to property or venues used during the tour.
  • Disregard safety instructions given by the tour operator.

Failure to follow these rules may result in removal from the tour without a refund.

11.3 Social Media & Online Conduct

Users engaging with World Tours on social media platforms must not:

  • Post hateful, racist, sexist, or offensive comments.
  • Spread false or misleading information about our services.
  • Use our social media pages to advertise third-party services.

We reserve the right to block, delete, or report users who violate these guidelines.

11.4 Consequences of Violations

If a user violates this policy, World Tours reserves the right to:

  • Cancel their booking without a refund.
  • Deny future services to repeat offenders.
  • Report illegal behavior to authorities if necessary.
  • Take legal action in severe misconduct cases.

12. Complaints

  • Any complaints should be reported immediately to the tour leader or our local representative.
  • If unresolved, please submit a written complaint within [insert number] days of tour completion.

13. Governing Law

These Terms and Conditions are governed by the laws of India. In case of disputes, the matter shall be handled exclusively in the courts of Pune, Maharashtra.

14. Acceptance of Terms

By booking a tour with World Tours, you acknowledge that you have read, understood, and agree to these Terms and Conditions.